Shipping

Shipping Information

Thank you for ordering from Carmen’s Delights! We want your treats to arrive as fresh and delicious as possible. Please review our shipping information carefully before placing your order.

Production & Processing Time

All Carmen’s Delights products are made fresh to order.

Please allow 2–4 business days for production and processing before your order is shipped. This timeframe is separate from the shipping time provided by the carrier.

For example, selecting 2-day shipping does not mean your order will arrive two days after it is placed. The 2–4 day production period applies first, followed by the carrier’s delivery timeframe.

Large Orders

Large orders require at least 2–3 weeks’ advance notice.

Large orders are subject to availability and should be arranged with Carmen’s Delights before ordering whenever possible.

Shipping Time

Once your order has been completed and prepared for shipment, delivery time will depend on the shipping method, destination, and carrier selected for your order.

Please remember that estimated delivery dates provided by shipping carriers are estimates and are not guaranteed by Carmen’s Delights.

Tracking Your Order

When tracking information is available, you will receive an email or text notification with your shipping details.

Please make sure the email address, phone number, and shipping address entered during checkout are correct.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your:

Name • Street Address • Apartment/Unit Number • City • State • ZIP Code

Carmen’s Delights is not responsible for delays, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error, please contact us as soon as possible. Once an order has shipped, we may not be able to make changes.

Freshness During Shipping

Our products are prepared and packaged with care to help maintain freshness during transit.

Because baked goods are perishable, we recommend bringing your package inside as soon as possible after delivery. Packages should not be left outdoors, in mailboxes, on porches, or in extreme heat or cold for extended periods.

Carmen’s Delights cannot guarantee freshness when a package is not retrieved promptly after confirmed delivery.

Shipping Delays

Once an order has been transferred to the shipping carrier, circumstances such as weather, holidays, carrier delays, transportation issues, or other events outside of our control may affect delivery.

Carmen’s Delights is not responsible for carrier-related shipping delays. However, if you experience an issue with your shipment, please contact us and we will assist you with the information available to us.

Lost, Stolen or Delivered Packages

If tracking shows that your package was delivered, but you cannot locate it, please check around your property and with household members or neighbors before contacting the shipping carrier.

Carmen’s Delights is not responsible for packages that are lost or stolen after the shipping carrier confirms delivery.

Damaged Packages

We take care when packaging your treats; however, some movement or minor cosmetic changes may occur during shipping.

If your order arrives significantly damaged, please contact Carmen’s Delights as soon as possible and provide:

Your name and order number
Photos of the shipping box
Photos of the packaging
Clear photos of the damaged products

Please do not discard the product or packaging until we have reviewed your concern.

Submitting photos does not automatically guarantee a refund or replacement. Each situation will be reviewed individually.

Orders for Special Events

If you need your order for a birthday, wedding, shower, graduation, holiday, school event, or another date-specific occasion, please order well in advance.

We strongly recommend allowing extra time for both production and possible carrier delays.

Carmen’s Delights cannot guarantee arrival by a specific event date unless that arrangement has been discussed and approved in advance.

Important Reminder

By placing an order requiring shipping, the customer acknowledges and agrees that:

Standard production takes 2–4 business days before shipping.
Large orders require 2–3 weeks’ advance notice.
Shipping/transit time is in addition to production time.
Carrier delivery dates are estimates.
Customers are responsible for providing an accurate shipping address.
Customers should retrieve delivered baked goods promptly.
Carmen’s Delights is not responsible for circumstances outside of our control after a package has been transferred to the shipping carrier.