Refunds/Cancellations

Refund & Cancellation Policy

At Carmen’s Delights, each order is prepared with care and many of our products are made fresh specifically for you. Because of the nature of our products, please review our refund and cancellation policy carefully before placing your order.

Order Cancellations

If you need to cancel an order, please contact Carmen’s Delights as soon as possible.

An order may only be canceled before production or preparation has started.

Once we have started preparing, baking, decorating, purchasing special supplies for, or otherwise fulfilling your order, the order cannot be canceled.

This policy applies even if your plans, event date, pickup arrangements, delivery needs, or other circumstances change after production has begun.

Refunds

Due to the perishable and made-to-order nature of our products, all sales are final.

Refunds are not available unless Carmen’s Delights is at fault.

Examples of situations that may qualify for review include:

You received the wrong product due to an error made by Carmen’s Delights.
A significant portion of your order is missing due to our error.
We are unable to fulfill an order that has already been paid for.
There is another confirmed issue with your order that was directly caused by Carmen’s Delights.

Eligibility for a refund, replacement, or other resolution will be determined after the issue has been reviewed.

Change of Mind

Refunds will not be issued because a customer:

Changes their mind after production has started.
No longer needs the order.
Changes or cancels an event.
Selects the wrong flavor, quantity, pickup option, delivery option, or other product choice when ordering.
Fails to read the product description or store policies before purchasing.

Please review your entire order carefully before completing checkout.

Pickup Orders

Customers are responsible for picking up their orders within the timeframe provided in our Pickup Information Policy.

Orders should be picked up within 24 hours of receiving the ready-for-pickup notification for guaranteed freshness.

Carmen’s Delights will not provide a refund, free replacement, or remake if an order becomes stale or loses freshness because it was not picked up on time.

Local Delivery Orders

Customers are responsible for providing the correct delivery information and being available to receive their order at the agreed-upon delivery time.

Refunds will not be issued for problems resulting from incorrect delivery information provided by the customer or the customer's failure to receive the order as arranged.

Shipped Orders

Once an order has been transferred to the shipping carrier, Carmen’s Delights cannot control carrier delays, weather conditions, or other circumstances outside of our control.

Refund requests involving shipping will be reviewed according to our Shipping Information Policy and the circumstances surrounding the order.

Quality Concerns

If you believe Carmen’s Delights made an error with your order, please contact us within 24 hours of receiving your order.

To help us review your concern, you may be asked to provide:

Your name and order number
A description of the problem
Clear photos of the product
Photos of the packaging, when applicable

Please do not discard the product or packaging until your concern has been reviewed.

Submitting a concern does not automatically guarantee a refund. We will review the circumstances and determine an appropriate resolution when Carmen’s Delights is responsible for the issue.

Approved Refunds

If a refund is approved, it will generally be returned to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Important Reminder

By placing an order with Carmen’s Delights, you acknowledge and agree that:

All sales are final unless Carmen’s Delights is at fault.
Orders cannot be canceled once production or preparation has started.
Customers are responsible for reviewing their order information before purchasing.
Issues believed to be caused by Carmen’s Delights should be reported within 24 hours of receiving the order.
Refunds, replacements, or remakes are not provided for circumstances caused by customer error, late pickup, improper storage, or other circumstances outside of Carmen’s Delights' control.