Pickup Information
Thank you for ordering from Carmen’s Delights! Please review the following information carefully before placing your order.
Production Time
All orders are made fresh. Please allow 2–4 days for production before your order is ready for pickup.
Production time begins after your order has been received and confirmed. Please plan accordingly when ordering for birthdays, events, parties, or other special occasions.
Large Orders & Events
Large orders require at least 2–3 weeks’ advance notice.
This allows us enough time to confirm availability, purchase necessary ingredients and supplies, and properly prepare your order.
Submitting a large-order request does not guarantee availability. Your order is considered accepted only after Carmen’s Delights has confirmed that we can accommodate your requested quantity and date.
We strongly encourage customers to place large orders as early as possible, especially for holidays, birthdays, graduations, weddings, showers, school events, and other special occasions.
Primary Pickup Location
Our primary pickup location is:
5221 Prospect Trail
Please do not arrive for pickup until you have received confirmation that your order is ready.
Other Pickup Locations
Additional pickup locations may occasionally be available. However, any alternate pickup location must be discussed and approved in advance.
Please do not assume another pickup location is available unless you have received confirmation from Carmen’s Delights.
Pickup Notification
Once your order is complete, you will receive an email or text message letting you know that your order is ready for pickup.
After receiving your ready-for-pickup notification, please contact us before coming to pick up your order so we can confirm that someone will be available to meet you.
24-Hour Freshness Pickup Window
To ensure the best quality and freshness, orders should be picked up within 24 hours of receiving your ready-for-pickup notification.
We cannot guarantee the freshness, texture, or overall quality of products that are not picked up within this 24-hour window.
Late Pickup Policy
Carmen’s Delights is not responsible for products that become stale, old, or lose freshness because the customer did not pick up the order within the required pickup timeframe.
Orders will not be remade or replaced at no additional charge due to late pickup.
If a replacement order is requested because the original order was not picked up on time, a new order and payment may be required.
Before You Arrive
Please remember:
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Allow 2–4 days for standard order production.
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Allow 2–3 weeks’ notice for large orders.
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Wait until you receive your ready-for-pickup notification.
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Contact us before leaving for pickup to confirm availability.
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Pick up your order within 24 hours for guaranteed freshness.
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Alternate pickup locations must be approved beforehand.
By placing an order with Carmen’s Delights, the customer acknowledges and agrees to this pickup policy.
Thank you for supporting Carmen’s Delights — Made with Love, Baked to Perfection.